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Frequently Asked Questions

Maintenance

Your new home will be professionally inspected and prepared by one of our onsite maintenance associates. Our standard practices include ensuring all areas of your new home are clean and functional.

Yes, we do have on-site maintenance.

Work orders may be submitted online through your Resident Portal.

Maintenance work orders are completed by one of our experienced onsite maintenance team members.

No. You may provide permission for us to enter when you submit your work order through your Resident Portal or by speaking with one of our onsite team members.

The onsite leasing office is able to assist during regular office hours. We do not provide after-hours lock out services.

You may customize your home with non-permanent decorations. Any modifications you make to your home during your residency may incur a charge at the time of move out. Charges are incurred when maintenance is needed to return your home to its original condition at the time of move in.

Amenities

Deer Creek Apartments offers 1- and 2-bedroom senior apartments in San Ramon, CA. To view current availability, please visit our Floor Plans page.

Deer Creek Apartments in San Ramon offers a variety of apartment and community amenities, including resort-style pool and spa, recreation room, and energy-efficient appliances. Visit our Amenities page for more information.

Yes, at Deer Creek Apartments, our San Ramon, CA apartments are pet-friendly. Please reference our pet policy and contact us for more information.

No, we do not offer furnished apartment homes.

Please speak with your onsite leasing office for a referral to a local furniture rental service.

No, we do not offer package concierge services.

Admin

Yes! Deer Creek Apartments offers several online services, including paying rent and submitting 24/7 maintenance requests.

No. We would be pleased to offer in person tours of our community during regular office hours.

Applications are often approved in 72-hrs. Please carefully review the rental criteria, which is available as part of your application, to avoid any delays in processing your application.

We require a holding deposit of $250 and an application of $60 per application when applying for your new home. You will pay the remaining balance of your security deposit and first month's rent, or a prorated portion, at the time of move in.

Explore our website and determine which apartment home fits your needs best. Our onsite leasing team is available to help answer your questions and support you through the leasing process. It is helpful to be prepared with questions about your new home, the application process and what you need to qualify, and what you need in a community to help you feel at home. We are here to help you every step of the way.

Rent may be paid online through your Resident Portal or directly to the leasing office. We also offer flexible payments through our partnership with Flex. Please speak with your onsite leasing team for additional information.

Yes! Rent may be paid online through your Resident Portal. You may make one time payments or set up recurring payments within the payment portal.

Yes, renter's liability insurance is required.

No, utilities are paid separately from your rent.

Yes, our community offers a resident referral fee. Your on-site leasing office will provide more details.

No, we do not allow subletting at our community.

You may elect to pay a lease break fee equal to one month of rent or you will be responsible for the remaining months of rent left on your lease agreement.

Location

Deer Creek Apartments is about 40 minutes from San Francisco International Airport (SFO).

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Our team is always ready to answer your questions.